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Delete your YomuScan account

Delete your account and synced documents in the app, or ask us here if you cannot sign in. This page tells you what is deleted, what stays, and when.

Draft, pending legal review

Option 1: delete it in the app or web app

  1. Open YomuScan and go to Settings, then Account. In the web app, open Account and choose Your data.
  2. Choose Delete account.
  3. Read what is deleted, type DELETE, and confirm.

Deletion starts at once and cannot be undone.

What is deleted, and what stays

Deleted within 30 days

  • Your account: name, email and sign-in
  • Your synced documents. Copies in our backups are deleted within 30 days too
  • Your web subscription, which is cancelled at once
  • Share links, which stop working
  • Your customer record at RevenueCat, our subscription provider

Stays

  • Documents on your own devices. Deleting the account does not remove them
  • Invoices and payment records for web purchases, kept by [Merchant of record] as the seller for the period tax law requires
  • Support emails and problem reports, up to 12 months
  • App Store and Google Play purchase records, kept by Apple and Google under their own policies. Ask them about those records
  • Documents in Teams folders, which belong to your organisation and follow its retention and legal-hold rules

Cancel an app store subscription separately

Deleting your account does not cancel an App Store or Google Play subscription. Cancel it in your Apple account settings or in Google Play first, or it keeps renewing. A web subscription is cancelled when you delete the account; any refund follows the Refunds and cancellation section of our terms.

Part of a team?

If your account is part of a YomuScan for Teams organisation, documents in team folders belong to the organisation and follow its retention and legal-hold rules. Ask your admin. Deleting your account removes your personal documents and your membership. If you are the last Owner, you are asked to make another member Owner or delete the organisation first.

More on your data rights: Your rights and Account deletion.

Option 2: ask us to delete it

Use this if you cannot open the app or the web app. We email a confirmation to the address on the account, so only its owner can delete it. Nothing is deleted until you confirm.

Optional. It helps us improve.

After you confirm by email, we delete your account data within 30 days. Questions? [email protected].