Refunds and cancellation

In plain language

• Web subscriptions can be refunded within 14 days of the first charge. Write to [email protected] and include your receipt.
• App Store and Google Play purchases follow Apple and Google’s own refund policies. Request those in the store.
• Cancelling stops the next renewal. You keep your plan until the end of the period you paid for.
• If a renewal payment fails, we try again, and if we still cannot charge it your account returns to Free. Nothing is deleted.